IT Intern - Service Delivery



Position Description

This position reports directly to the Manager, Global IT Service Desk, and works with the Service Delivery team to provide Tier 1 and some Tier 2 support to our shore-side and fleet users. It is responsible for providing support across various systems and hardware including business applications, workplace productivity tools, laptops, and mobile devices. 

This role will apply proven communication, analytical, and problem-solving skills to ensure client satisfaction with operational and project related issues.

This intern position will also be involved in on-going projects driving innovation and change within Seaspan.

Job Responsibilities

•    Respond to systems, applications, hardware, and other client problems by investigating problems and taking corrective actions. Provide both telephone and desk-side second-level support for desktops, laptops, Microsoft Office, Microsoft Based Operating Systems (Microsoft Windows 10/11), iOS, telecommunications, and suite of Seaspan’s business applications.
•    Configure, install, and update laptops and peripherals based on service requests, computer evergreen program or as otherwise assigned. Perform desktop application installations, upgrades, and support and maintenance activities.
•    Contribute to and maintain support documentation including documenting operational processes as related to the operations of IT Service Delivery team. 
•    Deliver exceptional customer service skills which include the passion to go above and beyond exceeding client expectations
•    Provide operating and administration functions including user set up, configuration and management for systems and business applications. These responsibilities include:
     o    creation and termination of Network / O365 user accounts
     o    managing the rights and permissions of network/email accounts
     o    creation and termination of user accounts for business applications
     o    managing the rights and permissions of accounts for business applications
     o    creation of group permissions and rights to file directories
     o    application groups and distribution lists
•    Performs other duties as required 

•    Participate in the Company's intern working group project, collaborating with team members from diverse departments at Seaspan. 


•    Good understanding of the Microsoft office suite
•    Ability to prioritize and multi-task
•    Willingness to learn new technology and systems


Additional Desired Qualifications

•    Education in computer science or a relevant discipline. 


Job Demands and/or Physical Requirements

•    Ability to lift 10kg
•    Sufficient mobility to complete cabling and setup tasks


Compensation and Benefits package
Seaspan’s total compensation is based on our pay-for-performance philosophy that rewards team members who deliver on and demonstrate our high-performance culture. The hiring range for this position is $21 - $23 CAD per hour. The exact base salary offered will be commensurate with the incumbent’s experience, job-related skills and knowledge, and internal pay equity. 
Atlas Corp. and Seaspan Corporation are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, colour, religion, gender, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
We thank all applicants in advance. If your application is shortlisted to be included in the interview process, one of our team will be in contact with you.


This video was taken on board our 4250 TEU vessel, Seaspan Santos, during a six-day passage in September 2013.


When you join the Seaspan family, you become a part of a company with one of the newest and most advanced fleets in the industry. Our modern vessels are maintained to the highest standards and offer excellent living conditions for our seafarers.