IT Intern - Service Delivery

The Atlas Corp. and Seaspan teams are goal-driven and share a high-performance culture, focusing on building services offerings to become a leading asset manager. Seaspan provides many of the world's major shipping lines with alternatives to vessel ownership by offering long-term leases on large, modern containerships and pure car, truck carriers (PCTCs) combined with industry leading ship management serves. Seaspan's fleet has evolved over time to meet the varying needs of our customer base. We own vessels in a wide range of sizes, from 2,500 TEU to 24,000 TEU vessels. As a wholly owned subsidiary of Atlas Corp, Seaspan delivers on the company's core strategy as a leading asset management and core infrastructure company.

Position Description

This position reports directly to the Senior IT Service Delivery Specialist and works with the Service Delivery team to provide Tier 1 and some Tier 2 support to our shore-side and fleet users. It is responsible for providing support across various systems and hardware including business applications, workplace productivity tools, laptops, and mobile devices. 

This role will apply proven communication, analytical, and problem-solving skills to ensure client satisfaction with operational and project related issues.

This intern position will also be involved in on-going projects driving innovation and change within Seaspan.

Job Responsibilities

•    Respond to systems, applications, hardware, and other client problems by investigating problems and taking corrective actions. Provide both telephone and desk-side second-level support for desktops, laptops, Microsoft Office, Microsoft Based Operating Systems (Microsoft Windows 10/11), iOS, telecommunications, and suite of Seaspan’s business applications.
•    Configure, install, and update laptops and peripherals based on service requests, computer evergreen program or as otherwise assigned. Perform desktop application installations, upgrades, and support and maintenance activities.
•    Contribute to and maintain support documentation including documenting operational processes as related to the operations of IT Service Delivery team. 
•    Deliver exceptional customer service skills which include the passion to go above and beyond exceeding client expectations
•    Provide operating and administration functions including user set up, configuration and management for systems and business applications. These responsibilities include:
     o    creation and termination of Network / O365 user accounts
     o    managing the rights and permissions of network/email accounts
     o    creation and termination of user accounts for business applications
     o    managing the rights and permissions of accounts for business applications
     o    creation of group permissions and rights to file directories
     o    application groups and distribution lists
•    Performs other duties as required 

Requirements
•    Good understanding of the Microsoft office suite
•    Ability to prioritize and multi-task
•    Willingness to learn new technology and systems

Additional Desired Qualifications

•    Education in computer science or a relevant discipline. 

Job Demands and/or Physical Requirements

•    Ability to lift 10kg
•    Sufficient mobility to complete cabling and setup tasks

Compensation and Benefits package
Seaspan’s total compensation is based on our pay-for-performance philosophy that rewards team members who deliver on and demonstrate our high-performance culture. The hiring range for this position is $21 - $23 CAD per hour. The exact base salary offered will be commensurate with the incumbent’s experience, job-related skills and knowledge, and internal pay equity. 
 
Atlas Corp. and Seaspan Corporation are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, colour, religion, gender, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
We thank all applicants in advance. If your application is shortlisted to be included in the interview process, one of our team will be in contact with you.