AP Global Process Manager

Seaspan employees are goal-driven and thrive in a high-performance culture. Our integrated business model, with over 25 years of fleet life-cycle management expertise, provides the world’s major shipping companies with long-term leases on large, modern and technologically advanced vessels, combined with industry-leading ship management services. As owner and operator of the vessels, we provide skilled officers and crews dedicated to the safe, reliable, and economical operation of our fleet. Seaspan's fleet has evolved over time to meet the varying needs of our customer base. We own vessels in a wide range of sizes, from 2,500 TEU to 24,000 TEU. Our main operating offices are located in Singapore, Vancouver, Hong Kong, and Mumbai. 

Position Description:

The AP Global Process Manager is responsible for executing and sustaining the end-to-end global Accounts Payable process under the direction of the AP Global Process Owner and the Head of Finance Operations

This role is accountable for translating AP strategy into practical execution across the managed services environment, ensuring that the offshore service delivery model, internal business users, Procurement, Treasury, Operations, and Finance teams operate against a consistent process design, clear governance, measurable performance standards, and strong internal controls.

The AP Global Process Manager is expected to be highly execution-oriented, commercially aware, and focused on process excellence, with the ability to identify root causes, drive standardization, resolve escalations, lead continuous improvement, and support the adoption of technologies such as AP invoice processing tools, automated workflows, reporting dashboards, and ERP enhancements.

Job Responsibilities:

Operational Leadership & Governance

• Provides end-to-end oversight of global Accounts Payable activities, including invoice processing, payment approval support, vendor query resolution, AP help desk operations, reconciliations, and reporting
• Ensures process activities are performed consistently across business lines, regions, legal entities, and managed services delivery teams, with clear ownership and escalation paths
• Reviews and approves, or supports the approval of, AP-related journal entries, reclassifications, reconciliations, reports, and payment activities in accordance with delegated authority and company policy
• Manages traditional AP activities, including payment run review, aged AP monitoring, vendor statement follow-up,duplicate payment prevention, exception clearing, and coordination of urgent payment requests
• Maintains governance over vendor master data controls and coordinates with responsible teams to ensure changes are complete, accurate, properly approved, and appropriately supported
• Serves as a senior escalation point for complex vendor, business, invoice, payment, and AP help desk issues, ensuring  timely resolution and root-cause correction
• Supports internal audit, external audit, SOX, and management review requirements through timely documentation,walkthroughs, evidence gathering, and remediation tracking

Process Excellence & Continuous Improvement

• Acts as the process champion for AP within the Procure-to-Pay (P2P) framework, collaborating with the AP Global Process Owner and managed service provider to identify automation, standardization, and optimization opportunities
• Monitors AP metrics such as first-pass yield, on-time payment rate, invoice exception rate, payment cycle time, aged items, help desk volumes, and unresolved escalations, sharing suggestions to improve on KPI’s
• Maintains the AP process improvement roadmap and tracks the delivery of initiatives from opportunity identification through design, implementation, stabilization, and benefits realization
• Documents current-state and future-state processes, identifies control gaps and inefficiencies, and coordinates remediation plans with business, technology, and managed services stakeholders
• Challenges unnecessary customization, manual workarounds, and non-standard processes while balancing legitimate business requirements
• Ensures managed services delivery teams are trained on process changes, exception handling, business context, payment criticality, vendor priorities, and expected service standards

Stakeholder, Vendor and Cross-Functional Partnership

• Collaborates with Procurement, Treasury, Operations, Finance, internal controls, technology, and business teams to ensure alignment across policy, process, data, systems, and service delivery
• Builds trusted relationships with key internal stakeholders and major vendors, ensuring escalations are handled professionally, transparently, and with accountability
• Provides subject-matter expertise to business users on AP policies, payment timing, invoice requirements, exception handling, and system functionality  
• Communicates process changes, risks, impacts, and benefits clearly to internal and external stakeholders
• Supports the AP Global Process Owner in governance forums, management updates, steering committee materials, and executive-level process performance reporting

Requirements:

• Chartered Accountant or a Master's degree in accounting, Finance, Business Administration, Commerce, or a related discipline is required; a combination of a professional designation and a degree is considered an asset
• 7-10+ years of progressive experience in Accounts Payable, Procure-to-Pay, Finance Operations, Accounting Operations, or managed services delivery oversight, ideally in a complex global organization
• Proficiency in ERP systems (NetSuite preferred) and familiarity with automation and reporting tools (e.g., Power BI)
• Excellent end-to-end understanding of the P2P lifecycle, including vendor onboarding, invoice processing, three-way match concepts, exception management, payment controls, vendor inquiries, AP subledger reporting, and reconciliations
• Advanced Excel and PowerPoint capability, with the ability to create clear management reporting, dashboards, issue logs,  and executive-ready process updates
• Excellent stakeholder management, communication, and influencing skills, with the ability to work effectively across
• Finance, Procurement, Treasury, Operations, Technology, managed services providers, and vendors
• High attention to detail, self-starter, strong analytical judgment, resilience under deadlines, and the confidence to challenge process exceptions, poor data quality, and non-standard ways of working

Additional Desired Qualifications:

• Training or certification in formal process improvement methods—like Lean Six Sigma, BPM, Agile, PMP—or having relevant hands-on experience with practical transformation.
• Exposure to process mining, AP analytics, automation, AI-enabled workflow, or exception management tools
• Experience designing or operating AP governance forums, managed services scorecards, process control reviews, or continuous improvement boards
• Experience in shipping, asset-intensive, multi-entity, or global operations environments is an asset
• Preference (not must) to have shared/managed services experience, working with KPI’s and SLA’s

Job Demands and/or Physical Requirements:

• Periodic overtime may be required to support payment deadlines, month-end and year-end activities, audit requests, urgent vendor escalations, or time zone differences
• Flexibility to work later IST hours to cover PST hours
• Role requires regular coordination with managed services delivery teams and stakeholders across multiple geographies

Seaspan Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, colour, religion, gender, sexual orientation, gender identity, national origin, disability, or protected Veteran status. We thank all applicants in advance. If your application is shortlisted to be included in the interview process, one of our team will be in contact with you.