Data Operations Specialist - Analytics (Contractual)

Seaspan employees are goal-driven and thrive in a high-performance culture. Our integrated business model, with over 25 years of fleet life-cycle management expertise, provides the world’s major shipping companies with long-term leases on large, modern and technologically advanced vessels, combined with industry-leading ship management services. As owner and operator of the vessels, we provide skilled officers and crews dedicated to the safe, reliable, and economical operation of our fleet. Seaspan's fleet has evolved over time to meet the varying needs of our customer base. We own vessels in a wide range of sizes, from 2,500 TEU to 24,000 TEU. Our main operating offices are located in Singapore, Vancouver, Hong Kong, and Mumbai.

Position Description:

Reporting to the Manager, Data Operations, the Data Operations Specialist - Analytics provides operational support for Seaspan's enterprise analytics, reporting, low-code application, and data platform services. The role provides Mumbai/APAC business-hour coverage for Power BI, Power Apps, Power Automate, Microsoft Fabric, DashApps, and related data services. The position supports business users, investigates dashboard and application issues, validates data, resolves access and refresh problems, and maintains operational documentation. Working closely with the Vancouver-based Data Operations team, the incumbent will strengthen service continuity, improve cross-time-zone handoffs, and help establish sustainable follow-the-sun support for key data products and regional stakeholders. 

Job Responsibilities:

Analytics and Reporting Support

· Provide operational support for Power BI reports, dashboards, semantic models, datasets, refresh schedules, workspace access, report subscriptions, and user-reported issues.

· Analyze report defects, data discrepancies, missing records, refresh failures, security and permission issues, and performance concerns, escalating complex platform or engineering issues as required.

· Write and validate SQL queries to support data investigation, report validation, reconciliation, and data quality checks.

· Assist users with report navigation, metric clarification, access requests, issue reproduction, validation of report outputs against approved data sources, and enhancement intake.

Power Platform and Low-Code Application Support

· Support Power Apps and Power Automate solutions by investigating workflow failures, connector errors, access issues, dependencies, configuration issues, and data-related application problems.

· Assist with release testing, user acceptance testing, environment validation, and post-deployment support for low-code applications.

· Maintain support documentation for Power Platform applications, including known issues, support contacts, functional overviews, and troubleshooting procedures.

· Collaborate with application owners, developers, business SMEs, and platform administrators to resolve support issues in a controlled and well-documented manner. 

Microsoft Fabric and Data Platform Operations

· Assist with Fabric workspace support, pipeline monitoring, lakehouse and warehouse refresh support, semantic model validation, and operational troubleshooting as Data Operations expands Fabric usage.

· Monitor and investigate scheduled refreshes, data loads, pipeline failures, access issues, and user-reported data availability problems.

· Support data validation, quality checks, reconciliation activities, and issue tracking for operational data products.

· Follow governance standards for access requests, workspace organization, naming conventions, documentation, and lifecycle management.

DashApps and Follow-the-Sun Coverage

· Participate in DashApps knowledge transfer, documentation, and support activities to provide backup coverage for assigned applications.

· Provide first-line triage and second-line functional or data investigation during Mumbai/APAC business hours, escalating platform engineering, development, or vendor issues through defined support paths.

· Escalate urgent incidents, recurring issues, and unresolved defects to the appropriate Data Operations team members, vendors, or technical leads.

· Provide stakeholders across Mumbai, Singapore, Hong Kong, and other supported time zones with timely updates, clear documentation, and complete handoff notes.

· Coordinate with Vancouver-based team members to maintain service continuity across support hours.

Documentation, Service Management, and Continuous Improvement

 · Create and maintain knowledge articles, runbooks, troubleshooting procedures, support checklists, validation steps, known-error records, and operational handoff notes.

· Record and manage incidents, service requests, enhancement requests, known issues, and recurring support themes in accordance with Data Operations processes.

· Identify opportunities to improve monitoring, automate repeatable validation, reduce recurring incidents, and strengthen cross-time-zone handoffs.

· Participate in service transition, operational-readiness activities, cross-training, and knowledge transfer for new or changed data products. 

Requirements: 

· Minimum of two years of relevant experience in business intelligence support, analytics support, application support, data analysis, data platform operations, or a related technology role.

· Bachelor's degree, college diploma, or equivalent combination of education and experience in Computer Science, Information Systems, Data Analytics, Engineering, Business Analytics, or a related discipline.

· Hands-on experience supporting Power BI reports, dashboards, semantic models, scheduled refreshes, workspace access, permissions, and user-reported issues in a production environment.

· Proficiency in SQL for data investigation, reconciliation, validation, and analysis across relational databases, data warehouses, data marts, or reporting sources.

· Working knowledge of Power Query and DAX, including the ability to investigate report logic, transformations, measures, and data quality issues.

· Understanding of data modeling concepts, dimensional models, joins, and common reporting and data quality issues.

· Experience troubleshooting data discrepancies, missing records, refresh failures, access issues, and report or application defects.

· Working knowledge of Microsoft Fabric, including workspaces, pipelines, lakehouses, warehouses, notebooks, dataflows, semantic models, and refresh operations.

· Experience or working knowledge of Power Apps and Power Automate, including connectors, environments, permissions, workflows, approvals, notifications, and data source issues.

· Strong analytical, troubleshooting, prioritization, documentation, and customer service skills.

· Ability to work effectively with business users, technical teams, application owners, and remote stakeholders across global time zones.

· Ability to provide primary support during Mumbai/APAC business hours, with reasonable overlap with Vancouver working hours when required for handoffs, knowledge transfer, or incident escalation.

· Experience maintaining operational documentation such as knowledge articles, runbooks, troubleshooting procedures, validation steps, and handoff notes. 

Additional Desired Qualifications:

· Exposure to Dataverse, SharePoint lists, APIs, and Microsoft 365 integration patterns.

· Exposure to Azure data services, Azure Data Factory, Azure Databricks, or comparable cloud data platforms.

· Experience with IT service management tools and practices, including incident handling, service requests, problem tracking, escalation, release testing, UAT coordination, and service-transition documentation.

· Experience supporting globally distributed users or participating in a follow-the-sun support model.

· Experience identifying recurring incidents and opportunities to improve monitoring, automate validation, or simplify operational support.

· Microsoft certifications relating to Power BI, Power Platform, Fabric, Azure, or data analytics are considered an asset. 

Job Demands and/or Physical Requirements:

· As Seaspan is a global company, occasional work outside regular office hours may be required to support production incidents, scheduled changes, and handoffs with Vancouver team members, or stakeholders in other time zones.

· The role is expected to provide primary coverage during Mumbai/APAC business hours and may require some overlap with Vancouver working hours for knowledge transfer, escalation, and team collaboration.

· Work is primarily office-based, using standard computer equipment and collaboration tools.

· Occasional overtime or schedule flexibility may be required for production incidents, planned changes, knowledge transfer, or cross-time-zone collaboration. 

Seaspan Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, colour, religion, gender, sexual orientation, gender identity, national origin, disability, or protected Veteran status. We thank all applicants in advance. If your application is shortlisted to be included in the interview process, one of our team will be in contact with you.